I posted that thought as it occurred to me, whilst standing in line at local cafe. I was feeling put out because I was stuck behind a slew of meticulously dressed down tattooed scenesters. I was feeling my beard get longer as they cheerfully order their chai lattes, soy milk mochachinnos, and navigating the sandwich menu trying to remove all the joy from the items that weren’t already vegan. The slacker on duty took each order individually and then listlessly went about the motions of making each drink. All the time I stood impatiently annoyed at the needless complexity involved; angrily certain that the whole process could be sped up if the barista would just put some effort into it.
Finally the herd thinned and I was able to approach their comrade behind the counter and order my simple cup of simple, hot, black coffee. It literally took less than a minute for the counter person to dispense it from the air pot and serve it up with a smirk of boredom, and ring me up with a snotty look. I dropped my change in her tip jar and began to walk away.
That’s when it struck me.
It might be me that’s got it all wrong.
This poor beleaguered barista had been selected from all the other job candidates She has spent months if not years practicing making coffee drinks1. Had to be trained to properly tamp down the espresso. It had to take hours to learn to pour just the right amount of foam on a cappuccino. Constantly wrestling with that damned finicky machine to get just the right concentration of water that makes a ristretto well, a ristretto, not just simply an espresso shot. They ceaselessly have to argue with nitpicky hipsters over the difference between a lungo and an americano. I mean, I sure as hell don’t know the difference between a mocha and a mocha breve2. Do you? Not to mention the all the other day-to-day horseshit involved with customer service jobs. I mean this person has dedicated a considerable amount of their time, energy and brainpower to become competent at their job. And here I come, this unenlightened jerk. this smug dipshit who has the temerity to be so basic as to order a fucking cup of house blend, without so much as adding a god damned shot of espresso to make it a red-eye. I’m essentially wasting her fucking time over here.
Feeling like a bit of an ass for being so impatient, I turned back to the counter to throw a little extra in the tip jar by way of silent apology.
And that damned half-wit was too busy staring gaped mouthed at a ceiling fan, fidgeting with her nose ring to notice.